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The Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. 1.If there are any changes to the amount, date, or frequency of your Direct Deb ...

Why is my first bill higher than I was expecting?

Your first bill will be pro-rata, taking into account any extra weeks outside of a standard monthly billing period. Your first bill will start on the date you begin your new contract and finish at the end ...

Can I change my direct debit?

You will need to contact us to change your direct debit. Please speak to us via live chat. Please note, that changing a direct debit can take up to 30 days so may not change the current billing cycle. You ...

Can I get a copy of my bill?

You can get a copy of all your bills on your billing portal - https://billing.phones4u.com/login.php. Navigate to the Invoices tab and select monthly invoices. From here you will see the monthly invoices. ...

When will I get my first bill?

You will get your first bill at the end of the month your order connects. However, your first bill will be pro-rata, taking into account any extra weeks outside of a standard monthly billing period. Your f ...

Can I change my direct debit date?

No, we currently do not offer this service. All of our direct debits are set to take on the 1st day of the month. ...

When will my direct debit take?

The 1st of the month. ...

What happens if I miss a payment?

Don’t worry, get in contact with us and we will get you back on track. ...

What if my account is suspended?

If your account has been suspended and we haven’t reached a repayment agreement with you, we’ll look to terminate your account. We only terminate services as a last resort, so if we’ve taken this act ...

What if my account is terminated?

The account is terminated as a last resort. You would have received warnings from us and your account would have been suspended, restricting your access. As it has reached this point, your services and acc ...