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Why is my first bill higher than I was expecting?

Your first bill will be pro-rata, taking into account any extra weeks outside of a standard monthly billing period.

Your first bill will start on the date you begin your new contract and finish at the end of the next billing cycle, hence it being higher than a standard month.

For example, you connect up in the middle of December. Your first bill will generate at the end of December and bill you for the time in December and for the month of January.

If you are not a new customer, or you think you may have been overcharged, please contact us.