A lot of the time, all that is needed to resolve this is a soft reboot of the device and/or a refresh of your settings. We recommend following the instructions for a “soft reset” first, and if this doesn’t resol ...

Soft Reset While the device is on, press the volume up button on your iPhone and quickly release it. Next, press the volume down button and quickly release it. Now, press and hold the side button (power bu ...

Soft Reset While the device is on, hold down the middle/home button and the top/lock button simultaneously until the Apple logo appears. Your device will then restart. Reset Network Settings ...

Network Reset Navigate to Settings Select General Management Select Reset, then Reset Network Settings Soft Reset for Devices with ...

Soft Reset Press and hold the Volume Down & Power button until the screen goes blank. Press the Power button once to turn the device back on. Manua ...

If performing a soft reset and manual roam has not resolved your issue, we need to identify whether the issue is with the device, SIM card, or network. Before contacting us, please try the following: ...