Effective Date: 20th May 2025
Please read these Terms and Conditions (“Terms”) carefully before using the Phones4u mobile service (“Service”) provided by PHONES4U.COM MOBILE LIMITED (“Phones4u”, “we”, “us”, or “our”).
By ordering a SIM card, activating the Service, or using any part of the Service, you agree to be bound by these Terms, our Privacy Policy, and any supplemental terms and conditions that may apply to specific offers or products.
These Terms apply to all users of the Service. We may update these Terms from time to time. The most current version will always be available at phones4u.com. If we make material changes, we will notify you by posting an update on our website or contacting you directly.
Your Service allowance covers standard UK calls, texts, and data, subject to our Fair Usage Policy. Use of your allowance in the EU and selected destinations is permitted for periodic travel only, also subject to our Fair Usage Policy. Special numbers and services (including but not limited to premium rate numbers, international calls, non-standard 07 numbers, and some 08 numbers) are excluded.
We may change the price and/or allowances included in any of our plans from time to time as set out in these Terms. If you are on a Monthly Rolling Plan or pay monthly contract, we will notify you in advance of any such changes.
The Service is not available everywhere in the UK. You can check predicted network coverage using our Network Service Checker. Service quality and speed may be affected by factors such as your location, building structure, technical issues, and the number of users accessing the Service simultaneously. We may carry out maintenance on the network from time to time and will use reasonable skill and care in providing the Service.
Content accessed via your device may contain minor defects or bugs. We recommend keeping your device and Content up to date.
If we believe you are using the Service fraudulently, illegally, in a manner that harms our network or other users (including but not limited to breaches of our Fair Usage Policy), or for business purposes, we may suspend or terminate your Service.
We may, at our discretion and using reasonable skill and care, refuse to provide any part of the Service to you. This may include barring certain numbers from the Service temporarily or permanently where necessary.
In these Terms, unless the context otherwise requires, the following expressions have the following meanings:
Other capitalised terms may be defined elsewhere in these Terms.
The Service, and any offers, promotions, or competitions, may be subject to supplemental terms as advertised in our marketing or on phones4u.com. Participation in any such offer or promotion constitutes acceptance of the relevant terms.
2.1. We will provide the Service to you, and you will be entitled to the quality of Service generally provided by a competent mobile telecommunications service provider exercising reasonable skill and care. However, the Service is not fault free and we will not be liable to you if it is impaired by geographic, atmospheric, Network traffic or other conditions or circumstances beyond our control, including but not limited to the following:
2.3. We will use reasonable endeavours to maintain Content but it may be incomplete, out of date or inaccurate and is provided on an "as is" basis. You accept that we will not be liable for any action you take in reliance on Content as a condition of us allowing you access to such Content.
2.4. PHONES4U.COM MOBILE LIMITED (or our agents where relevant) reserve the right to:
2.5. Occasionally we may need to:
2.6. We will provide you with a SIM Card which shall remain, at all times, our property.
2.7. Maximum call duration is 9 hours.
2.8. Some elements of the Service (including, but not limited to 4G service set-up) may require activation following purchase, which may take up to 24 hours.
2.9. You may only use our services in the EU for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for periodic travel we may have to charge you for, or suspend you from, using our services in the EU.
2.10. We may cap your data allowance in the EU and selected destinations. Any use in excess of these caps will be charged at 10p/MB. For data level of cap and rates to be charged see our roaming page.
2.11. Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time) aren’t included in allowances with any Plans.
2.12. All use of our services will be subject to our fair usage policy. We may suspend or terminate your access to our services in the event that you breach our Fair Usage Policy.
2.14. When available, you will be able to access our 5G services in the UK subject to network coverage. Roaming is currently not available with our 5G services. You will need to have a 5G-enabled device and you may need to enable 5G within the settings on your device and carry out a software update if it does not have the software required to access 5G services.
2.15. 5G services may be affected by the number of people using the 5G service, maintenance and upgrades, faults from other networks, the weather or other environmental factors..
2.16. You should check the coverage checker before enabling our 5G services in your account settings. This is an indication and prediction of outdoor coverage, but Coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage.
2.17. Your data allowance (where applicable) will be used for all our different types of mobile data (for example 3G or 4G areas) and will not differentiate between the types of mobile data you are using.
3.1. You must provide us with your current email address and you must maintain this address and advise us promptly of any changes to it. It is your responsibility to verify that your email mailbox is in proper working order and you must assume the risk of all consequences for errors in sending and receiving email, unless caused by our negligence.
3.2. To use some of our Services, for example mobile internet, data, picture messages and text messages, you will need to ensure your mobile device is compatible and enabled.
3.3. If your SIM Card is lost, stolen, damaged or destroyed or used without your authority, you will contact PHONES4U.COM MOBILE LIMITED immediately and cooperate with us in our reasonable security and other checks. We reserve the right to bar or suspend your SIM Card where we reasonably suspect it has been lost or stolen. You agree that you will only request a SIM Swap if your SIM Card is lost, stolen, damaged or is no longer compatible with your device. SIM Swaps should only be requested in relation to accounts that are for your own Personal Use.
3.4. You must tell us immediately by emailing support@phones4u.com, if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Service or the Content and you will, at our request, immediately stop the act or acts complained of. If we ask you to, you must confirm the details of the claim(s) in writing.
3.5. If you do not want your number displayed on receiving mobile phones, Key 141 before the number you wish to call. Otherwise you agree that we may allow the display of your telephone number on receiving handsets. Your number will be disclosed in relation to calls you make to emergency services.
4.1. In return for your payment of the Charges we will provide you with the applicable Service.
4.2. Direct Debit and subscription payment methods are the only payment methods PHONES4U.COM MOBILE LIMITED accepts. It must be a debit card or credit card that you confirm it is yours or you have permission from the account holder or cardholder to use it.
4.3. PHONES4U.COM MOBILE LIMITED may offer free features and paid subscription plans. If you choose a paid plan, you agree to pay the fees displayed at checkout or in your account settings. Fees are subject to change, but we will notify you in advance if we alter subscription pricing.
4.4. We may offer free trials or promotional pricing. At the end of such trial or promotion, standard fees may apply unless you cancel.
4.5. We may increase or decrease the Charges at any time (including the introduction of prices for aspects of the Service previously provided at no extra cost). Where we increase the Charges significantly for the elements of the Service you are using we will notify you before the changes become effective by email and/or text.
4.6. It is your responsibility to ensure your debit card account has sufficient funds to pay for the Charges. We shall not be responsible for any additional charges which may be imposed on you by your bank or card issuer.
4.7. The direct debit will take on the first of the month.
4.8. Your first bill may be higher than expected, due to pro rata. Your first bill will start on the date you begin your new contract and finish at the end of the next billing cycle.
4.9. We reserve the right to block or bar your SIM Card if we have reasonable cause to suspect fraudulent use of debit card.
4.10. Roaming pricing applies when your SIM Card is used outside of the UK.
4.11. If your SIM Card is lost or stolen:
4.12. You may be charged to receive certain premium rate text messaging services and multimedia messaging services. We will not notify you of charges for premium rate services operated by third parties.
4.13. Unless otherwise stated, a one minute minimum call Charge will apply to all chargeable calls. All calls are charged in one second increments after the first minute.
4.14. We bill for the planned services in advance and the charges will bill the month behind.
4.15. Charges include VAT unless otherwise stated.
5.1. If you use your SIM Card in a mobile phone which enables access to the Internet (“Mobile Internet Phone”) the following terms and conditions also apply to you.
5.2. We or our contractual partners may provide links to web sites or resources. We neither accept responsibility for third party web sites or resources nor endorse their content.
5.3. You understand that you, and not us, are entirely responsible for all the visual, textual or other information that you upload, email or otherwise transmit via Internet access, whether publicly posted or privately transmitted.
5.4. Your dealings with, and interest in, promotions, services, or merchants found by using your Mobile Internet Phone on or via the Internet are solely between you and the person with whom you are dealing, unless explicitly stated by us. We will not be responsible for any losses or damages that may arise from any such dealings with third parties.
5.5. Access to secure financial transactions will be dependent on the make and model of your Mobile Internet Phone and the third party supplier of Content.
6.1. Our liability shall not be limited to you in respect of death or personal injury to any person resulting from our own negligence and any other type of liability which we cannot exclude or limit under the laws of England and Wales.
6.2. Subject to Clause 6.1, we have no liability to you:
6.3. Subject to Clause 6.1, our liability to you under the Terms and Conditions will not exceed £100.
6.4. We will provide you with compensation that you are entitled to in accordance with your legal rights.
7.1. Subject to Clause 7.2 below, you are entitled to cancel your purchase at any time.
7.2. Please note that by using your activated SIM Card you will be deemed to have accepted these Terms and Conditions. If you have used airtime credit or your plan prior to cancellation you will not be refunded the used airtime credit or such proportion of the Plan that you have used as calculated by us.
7.3. Subject to and in accordance with clause 10, we may be required to make changes to these Terms and Conditions. In the event the changes we make are not to your exclusive benefit, we shall notify you 30 days in advance of the change and your right to cancel. If you do not accept the changes, you can leave us.
7.4. If you request a Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) from us because you wish to port your number to another provider or switch to another provider without a port, it will be valid for 30 days from when it is issued to you. The Agreement will terminate when your service has switched to your new provider. If you do not use a PAC or STAC within the 30-day period, the Agreement, including your Airtime Plan, will continue. You can request a PAC or STAC at any time.
7.5. Your SIM Card will be disconnected unless you keep up to date with all payments, in a timely manner.
Your mobile phone may be locked to another Network. If this is the case, be aware that unlocking your handset may invalidate your handset's warranty and/or permanently damage the handset or the data stored on it, and does not excuse you from any contractual obligations you may have with the original Network owner. Failure to enter the correct unlocking code may result in your mobile phone becoming permanently blocked. We are not responsible for mobile phones blocked in this way.
From time to time we may invite you to take up offers, additional services or promotions. Those offers, additional services, or promotions may have additional terms and conditions.
We reserve the right to change our Terms and Conditions from time to time.
We will notify you of any changes to these terms by posting them on our website at phones4u.com.
We may also notify you by, text or media message, by means of national advertising campaigns or by email. Your use of the Service following notification of changes to these Terms and Conditions means that you accept such changes.11.1. Your information is treated in accordance with our Privacy Policy.
11.2. You authorise us to use and disclose, in the UK and abroad, information about
11.5. You can change your marketing contact preferences at any time , just send an email to support@phones4u.com.
12.1. If either of us fails to enforce our rights under the Terms and Conditions, it shall not prevent either of us from taking action later.
12.2. Each sub-clause in these Terms and Conditions operates separately. If any part is found by a court to be unreasonable or inapplicable the other parts will continue to apply.
12.3. These Terms and Conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.
If you need to contact PHONES4U.COM MOBILE LIMITED, visit phones4u.com or email us on support@phones4u.com.
